How phone interpreting works

Phone interpreting (also called over-the-phone or remote interpreting) lets two people who don't share a language talk through an interpreter who joins by phone.

  1. 01

    Choose your languages and duration

    Select the two languages of the conversation and a 15, 30 or 60-minute package.

  2. 02

    Pay securely online

    Card, TWINT, Apple Pay or Google Pay. You receive a confirmation by email immediately.

  3. 03

    The interpreter calls you

    An available interpreter calls the number you gave us. Put the phone on speaker or add the other party to the call, and the session begins.

Setting up the call

  • Same room: put your phone on speaker. The interpreter translates consecutively, sentence by sentence.
  • Different places: when the interpreter calls, add the other person to a conference call, or give us both numbers in the comments.
  • Speak in short sentences and pause regularly so the interpreter can render everything accurately.

Tips for a successful session

  • Prepare the key information (names, dates, file numbers) before the call.
  • Choose a quiet place with good reception.
  • Speak directly to the other person, not to the interpreter.
  • Tell the interpreter at the start if the topic is sensitive or technical.

Need an interpreter right now?

Order online in two minutes, or call us if you have a question. An interpreter usually calls you back within 15 minutes.

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